New Self-Service Kiosks Save Time for Alamo, Enterprise and National Customers
Hassle-Free Car Rental Process Cuts Check-In Time in Half
ST. LOUIS (Oct. 2, 2012) – Travelers can cut their check-in time in half and hit the road faster, thanks to new self-service car rental kiosks rolling out in the top 50 airport locations throughout the United States. Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental – which are owned and operated by Enterprise Holdings – are implementing the fast and convenient touch-screen kiosks as part of the company’s ongoing commitment to providing superior customer service.
The new kiosks enable customers to skip the rental counter and initiate both reserved and walk-up transactions with just a valid driver's license and major credit card. They also allow the customer to review rental information, change car class, add additional drivers and purchase such options as GPS navigation units and child car seats.
“As we work to provide the best customer service possible, we know that convenience, immediacy and ease are all priorities for travelers,” said Rob Hibbard, vice president of airport business development for Enterprise Holdings. “The feedback we’re getting so far is that this option really improves the rental experience for our airport customers, both domestic and international.”
As internationally recognized brands, Alamo, Enterprise and National have incorporated multilingual displays into their new kiosks to give customers a choice of English, French, Spanish, German, Italian or Portuguese languages. This aligns with the White House’s recentlyannounced National Travel and Tourism Strategy that includes a focus on increasing tourism to the U.S. by leveraging technology to improve the experience for non-English speakers.
While the new kiosks are an upgrade to existing machines already in use at Alamo and National locations, Enterprise Rent-A-Car is introducing this self-service,check-in process to its airport customers for the first time:
Enterprise – Enterprise is introducing the kiosks to customers as a way to reduce wait times during peak travel times at the airport. Known for its award-winning customer service, J.D. Power and Associates has ranked Enterprise Rent-A-Car "Highest in Rental Car Customer Satisfaction" among North American airport rentals seven times – from 2004 through 2010 – in its annual Rental Car Satisfaction Study.
Alamo – After checking in at the new kiosks, Alamo customers receive a receipt-sized rental agreement that they show at the exit booth, along with their driver’s license, and simply drive away. Alamo, the largest car rental provider to international travelers visiting North America, developed the very first self-service car rental kiosk in 2005 and also created the industry’s first online check-in system.
National– A premium, internationally recognized brand serving the daily rental needs of the frequent airport traveler throughout the world, National will utilize the new kiosks to further expedite the rental experience for customers who enjoy the brand’s commitment to providing speed, choice and control. National customers also can checkin, receive their rental agreement, choose their vehicle and complete their rental through the new kiosks.
About Enterprise Holdings
Founded in 1957, Enterprise Holdings is the most comprehensive service provider in the car rental industry, operating – through its regional subsidiaries – the Alamo Rent A Car and National Car Rental brands as well as its flagship Enterprise Rent-A-Car brand in North America. Alamo, Enterprise and National – which swept Executive Travel magazine’s 2011 “Leading Edge Awards” for the top three car rental brands in the travel industry – collectively lead with more than one-third of all airport business in the United States and Canada.
Enterprise Holdings’ worldwide network includes more than 7,700 neighborhood and airport locations, with 6,000 offices located within 15 miles of 90 percent of the U.S. population – and more than twice as many locations as Enterprise Holdings’ nearest U.S. competitor. Ranked No. 15 on the Forbes list of America’s Largest Private Companies, Enterprise Holdings is owned by the Taylor family and is the only investment-grade company in the U.S. car rental industry. For more information about St. Louis-based Enterprise Holdings, visit www.enterpriseholdings.com. This news release and other announcements are available at the Enterprise Holdings press room.