ST. LOUIS (July 2, 2018) – Mobile app technology and consistent communication are just two areas where the National Car Rental and Enterprise Rent-A-Car brands out-performed their competitors in Business Travel News (BTN) magazine’s annual Car Rental Survey & Report.
“We know our customers expect a total transportation solution that includes efficiency, quality of service and effective communication, so we’ve been working hard to provide a seamless experience that is consistent with those values,” said Don Moore, vice president of Business Rental Sales and Global Corporate Accounts for Enterprise Holdings, which owns the National and Enterprise brands.
This is the fourth consecutive year the National and Enterprise brands placed first and second overall, respectively, with corporate travel buyers:
National Car Rental earned top ratings in almost every category and grabbed the top spot as highest-rated car rental supplier with an overall score of 4.44 (out of 5.)
Enterprise Rent-A-Car ranked just below National at 4.34 (out of 5), earning a second-place spot on the list.
Upgrading with Technology
Because technology is such an important part of the travel experience, this year’s BTN survey included criteria on mobile app interfaces and capabilities for the first time. Both National and Enterprise made investments in their mobile app technology that paid off with high marks by survey participants.
“We recently revamped our apps to decrease the number of clicks and improve travelers’ ability to select vehicles in advance,” said Moore. The upgrade allows travel buyers to efficiently manage their ground transportation programs by offering tools that show the broader picture of total cost of ownership. “In addition to the app, we have a calculating tool that can determine when car rentals are more cost effective for the company versus employees using their own vehicles.”
With the National Car Rental app, travelers receive a single point of contact to manage all aspects of the rental experience from reservation to return. Everything from profiles to rewards can be tracked within, and at select airport locations, users can view real-time inventory and hold a specific vehicle while they are on their way.
Additionally, Enterprise has focused on eliminating the administrative bottlenecks at the rental counter by providing mobile tablet technology that digitizes the rental transaction. The LaunchPad tablets provide a variety of situational awareness tools that quickly deliver rental options customers need. Whether it’s transportation for an hour, a day, a week or longer, the streamlined administrative process creates a better customer experience and allows employees to engage more fully with them.
Global Mobility and Total Transportation Solutions
Enterprise Holdings is the largest car rental service provider in the world. Through its network of independent regional subsidiaries and franchises, Enterprise Holdings operates the largest fleet of vehicles in the world – more than 1.9 million – and a global network of 10,000 fully staffed neighborhood and airport locations in more than 90 countries and territories.
As a total transportation provider, Enterprise Holding’s serves the needs of a variety of businesses, consumers, government agencies, and organizations by providing a comprehensive portfolio of transportation solutions. Car rentals, car sharing, vanpooling, car sales, truck rentals, online ride-matching, exotic cars, and affiliated fleet management services provide transportation solutions for all needs that are shaping the future of mobility.
Enterprise Holdings and its affiliate, Enterprise Fleet Management, provide unmatched financial strength and stability to the travel industry. Enterprise Holdings is included on Forbes’ list of America’s Largest Private Companies with annual revenues that rank near the top of the global travel industry, ahead of many airlines and most cruise lines, hotels, tour operators and online travel agencies.
For more information on business rentals with Enterprise, visit https://www.enterprise.com/en/business-car-rental.html or with National visit https://www.nationalcar.com/en_US/car-rental/business-programs.html.
For more information about Enterprise Holdings, visit www.enterpriseholdings.com.