Against the backdrop of a quickly evolving world, we want you to know we remain committed and ready to help you get to wherever you need to be. As an essential service provider, we remain open to serve customers who rely on us to provide critical mobility options and those on the front line of relief efforts.
Below is an update and some of the steps we are taking to protect customers and employees during this time.
While a large network of branch locations is still in operation to keep our communities moving, some of our rental locations are closed until further notice.
We are carefully monitoring the situation around the clock and following guidance from the World Health Organization and other health authorities. We will follow the guidance of the local health authorities, keeping our employees and customers top of mind with each and every decision.
Today – and every day – the safety and wellbeing of employees and customers is our top priority. We continue to take proactive steps to ensure we are doing our part to support and protect our employees and our broader community, while recognizing our important role as an essential service provider.
For those working in our locations, we remain absolutely committed to providing them with a consistent and safe work environment during these unpredictable and challenging times. We are encouraging employees to follow health authority best practices like frequent hand washing and staying home if they are feeling ill.
We’ve also taken additional steps to ensure groups are practicing increased social distancing efforts while working, including limiting the number of employees at a location or within vehicles, avoiding large gatherings of employees, and encouraging employees to maintain distance from others whenever possible.
We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations and bathrooms.
We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are frequently reinforcing the importance of this process with our employees.
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. To provide you with flexibility for these changes, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.