This is true north on our Cultural Compass, because it’s only by being a well-managed, growing business that we’re able to do all that society expects of us and that we expect of ourselves – from creating jobs to investing in our communities. We evaluate the performance of our regional subsidiaries based in large part on how their operations maintain what we call “The Balance":
- Customer satisfaction – as measured by monthly customer surveys
- Employee development – as measured by retention and advancement of employees
- Fleet growth
We know from more than 60 years of experience that keeping a healthy equilibrium among these critical factors is essential to steady, long-term growth.