Sustainability

We believe that what we’ve built is something well worth preserving – from our strong culture of customer service and employee opportunity, to the network of partnerships that binds us to our communities. And, as a family-owned business, we are uncommonly in tune with the need to operate with the next generation in mind. This deep sense of foresight and stewardship plays out day-to-day in our commitment to managing our company sustainably, for the long term – continuously working to balance the interests of our customers, our employees and the parts of the world we touch with our business. 

We begin by evaluating the performance of our operating groups based in large part on how their operations maintain what we call, quite simply, “The Balance." It’s about delivering the right combination of customer satisfaction, employee development, fleet growth and profitability. We know from more than 50 years of experience that keeping a healthy equilibrium among these critical factors is essential to steady, long-term growth.

And while our future success continues to be rooted in how skillfully we operate our business, we know it also depends on how effectively we strengthen and protect our reputation, and how consistently we live our values. That's why we also work hard to ensure that our business operations are closely aligned with our company's values and with our responsibilities to our communities and the world around us. To help us do that, we also manage our operations according to a “Cultural Compass" that guides our day-to-day dealings with our customers, our communities and one another. 

Individuals and operating groups that provide the most outstanding examples of this sustainable management approach in action are recognized each year with our company’s most prestigious honors – The Chairman's Award, The President's Award, The Exceptional Achievement Award and the Jack Taylor Founding Values Award.  Additional information about these awards, our corporate sustainability initiatives and our efforts to contribute to the sustainability of the car rental industry overall may be found on our www.DrivingFutures.com website.