National Car Rental Offers New Location In Tampa International Airport Terminal
On-Site Facility Offers Speed and Convenience for Business Customers
November 18, 2010 (Tampa) – Tampa business travelers now have the opportunity to enjoy the speed and convenience of a new on-site National Car Rental facility at the Tampa International Airport. National Car Rental today announced the relocation of its airport branch to the main terminal area inside the Tampa airport.
“National is focused on exceeding the expectations of business travelers from coast to coast and will continue to look for opportunities to further improve the rental experience for our customers,” said John Eckermann, Tampa vice president and general manager for Enterprise Holdings, which operates the National Car Rental brand through its regional subsidiaries. “Our new location in the Tampa airport will include updated signage with clear directions, making renting a car from National faster and easier for our most time-strapped customer – the business traveler.”
Eckermann noted that such physical upgrades are part of an overall effort to reflect the National Car Rental brand’s ascent as a premier brand for business travel. Facility enhancements at National’s Tampa airport location include new booths installed in the pick-up and return area; improved signage to easily locate National facilities and parking; an enlarged counter space; and a new parking area. These improvements for National’s time-sensitive customers will help them quickly choose their own vehicles, based upon their advance reservation and requested car class, and then simply drive away from the airport.
National, which launched the car rental industry’s first comprehensive frequent-renter program, offers Emerald Club membership as a benefit to frequent renters, who especially appreciate the expedited rental process, counter bypass and convenient e-receipts. The Emerald Club program also provides access to National’s “Emerald Aisle,” an exclusive section of the lot where members can select any vehicle as long as they reserve a mid-sized car. For better service to National’s Emerald Club members, the on-site Tampa National branch offers a new fully operational and secure “Emerald Aisle” program in both airport terminals.
“It’s important for us to continue to invest in our locations in order to meet the needs of our customers,” said Eckermann, “The move in Tampa to an on-site airport location will make it easier and faster for our loyal customers.”
Emerald Club enhancements, however, include more than just physical improvements. Emerald Club members also can choose between free rental days or frequent traveler miles/points, qualify for free upgrades, sign on a free additional authorized driver, and access a dedicated toll-free customer service line.
National Car Rental’s Emerald Club was selected as the winner of the Best Rental Car Loyalty Program in the first annual Editors’ Choice Awards at SmarterTravel – the largest online travel resource of independent expert advice for the budget-conscious traveler. National’s Emerald Club was recognized for its fast lane system and no-cost enrollment as well as high industry marks for customer satisfaction. In addition, Emerald Club was awarded a 2010 Business Traveler Innovation Award– sponsored by the National Business Travel Association (NBTA) and The Wall Street Journal – for expediting the travel process and enhancing convenience and efficiency.
“Our customers continue to recognize our efforts,” Eckermann stressed, “and reward us with their loyalty. That is why we work every day to exceed customer expectations at all of our locations. We look for ways to make every single rental experience the kind that keeps our customers coming back, over and over again.”
About National Car Rental
Founded in 1947, National Car Rental is a premium, internationally recognized brand serving the daily rental needs of the frequent airport traveler throughout the United States, Canada, Mexico, the Caribbean, Latin America and Asia. St. Louis-based Enterprise Holdings, the largest car rental service provider in the world, operates the National brand through its North American regional subsidiaries. National also is part of a global strategic alliance with Europcar, creating the world’s largest car rental network. For more information about National, visit www.nationalcar.com. For more information about National’s environmental stewardship and long-term commitment to the sustainability of the car rental business, visit www.enterpriseholdings.com/sustainability.