Enterprise Holdings Contacting More Than 4,000 Local Governments About Car Rental Customers’ Traffic Fines
Annual reminder part of effort to help officials address outstanding tickets and revenue shortfalls
June 6, 2011 (St. Louis) – In an effort to help address outstanding fines for traffic, parking and toll violations by car rental customers, Enterprise Holdings has once again notified more than 4,000 local governments and submitted the company’s contact information as part of the public record. Enterprise Holdings, through its regional subsidiaries, operates the Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental brands.
The annual reminder directed government officials to deliver notice of any outstanding tickets and fines to the company’s shared services center in Tulsa (examples attached). “Many local governments have tight budgets and rely, in part, on revenue from traffic, parking and toll violators, so delays can impact taxpayer services,” explained Gary Cunningham, vice president of business management at Enterprise Holdings.
“By streamlining the turnaround of renter information, we can help cities and counties more quickly identify individuals and deal directly with those responsible for paying these fines,” Cunningham stated. “We share their interest in ensuring that these citations are processed and paid promptly.”
Following the 2007 acquisition of Alamo and National, Enterprise Holdings began using their centralized shared services facility in Tulsa to consolidate and process citation data at a single location on behalf of all three brands. (Previously, Enterprise Rent-A-Car offices handled customer traffic and parking fines locally.) Information about violators is reviewed and, whenever possible, transmitted to individual cities and counties, allowing their respective courts to enforce outstanding citations more rapidly and reduce backlogs of unpaid fines.
In some cities and counties, where car rental companies are legally required to pay violations on behalf of their customers, Enterprise Holdings’ shared services center also manages that process and recovers its administrative costs via a fee from each renter. “Obviously, no one likes administrative fees, but sometimes local laws do not allow car rental companies to transfer liability,” Cunningham noted. “Our preference is for local officials to work directly with car rental customers, because that is the most efficient and cost-effective method of processing any fines.”
In some states, the ticket enforcement process is further complicated by unmanned, electronic toll booths or “cashless toll roads” that require a driver to have a local payment device to pass through legally. To help address that issue, the Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental brands offer an optional video toll pass service. TollPassTM Automatic provides automatic billing for customers who pass video tolling stations and generate tolls at an automated toll booth. This optional service is currently available to rental customers in Northern California, Colorado, Florida and Texas.
About Enterprise Holdings
Founded in 1957, Enterprise Holdings is the most comprehensive service provider and only investment-grade company in the car rental industry, operating Alamo Rent A Car and National Car Rental, as well as its flagship Enterprise Rent-A-Car brand. Its worldwide network includes more than 7,700 neighborhood and airport locations, with 6,000 offices located within 15 miles of 90 percent of the U.S. population. The Alamo, Enterprise and National brands collectively lead the car rental industry with more than one-third of all airport business in the United States and Canada. Further, Enterprise has ranked “Highest in Rental Car Customer Satisfaction” among North American airport rentals for the last seven years in a row, according to the 2004-2010 J.D. Power and Associates Rental Car Satisfaction Studies.
With annual revenues of $12.6 billion and more than 68,000 employees, Enterprise Holdings owns and operates, through its regional subsidiaries, more than 1 million cars and trucks, making it the largest car rental company in the world measured by revenue, employees and fleet. Ranked No. 17 on the Forbes “Top 500 Private Companies in America” list, Enterprise Holdings is owned by the Taylor family and headquartered in St. Louis. Enterprise Holdings and its affiliates offer business and retail customers a total transportation solution, which includes hourly rental, car leasing, WeCar car sharing and Enterprise Rideshare vanpooling programs, as well as the Enterprise Car Sales, Enterprise Commercial Trucks and Enterprise Fleet Management business lines. In addition, Enterprise Holdings is part of a global strategic alliance with Europcar, creating the world’s largest car rental network. For more information about Enterprise Holdings, visit www.enterpriseholdings.com. For more information about Enterprise Holdings’ environmental stewardship and long-term commitment to the sustainability of its business, visit http://www.drivingfutures.com/. This news release and other announcements are available at the Enterprise Holdings press room.
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